Health Center Controlled Network
The Wisconsin Primary Health Care Association is the recipient of HRSA’s Health Center Controlled Network (HCCN) Cooperative Agreement. WPHCA’s HCCN supports 17 Health Centers in working together to strengthen and leverage health information technology to improve Health Centers’ operational and clinical practices that result in better health outcomes for the communities they serve.
WPHCA’s HCCN supports Health Centers to leverage health information technology and data to be high-performing providers and employers of choice in their communities.
Community Health Centers are critical providers of primary care, dental, behavioral health, and other services that keep families healthy. Learn more about their work, and the challenges facing under-resourced families, through WPHCA’s issue briefs. Issue briefs highlight key success and ongoing challenges in the delivery of high-quality, affordable care across Wisconsin, including both urban and rural communities.
Health Centers are striving to be providers of choice for the communities they serve and employers of choice for their staff. That means that Health Centers need to have strong patient- and community-oriented systems of care, functional service integration, and a solid team-based and mission-oriented work culture so that Health Centers can begin to address the Quadruple Aim of health care delivery: better patient experience, better provider experience, lower costs, and population health outcomes (higher quality).
WPHCA’s HCCN supports Health Centers in addressing some of the core infrastructure that Health Centers need to be able to be high performing providers and employers of choice for their communities, including:
- Improving patient experience and access to care through the implementation of digital patient engagement tools (e.g., patient portals, remote patient monitoring devices, patient texting, telehealth tools, etc.)
- Strengthening provider satisfaction by optimizing and customizing health information technology tools
- Optimizing health information exchange tools to increase data sharing across communities and systems to optimize care coordination, clinical quality, and improve health care outcomes.
- Leveraging data to support value-based care activities, including driving clinical quality improvements, target interventions to address health disparities, creating efficiencies, and reducing costs.
- Advancing Health Center’s mission to provide holistic, person-centered care and address patient barriers to reaching their highest health potential, including collecting and acting upon social determinants of health information.
- Strengthening Health Center’s privacy and security policies and procedures.
WPHCA’s role as an HCCN partner can take a variety of dimensions:
WPHCA staff want to balance the tension of leading towards the goals and outcomes while responding to the challenges and opportunities that Health Centers are experiencing. WPHCA’s role as a partner can take a variety of dimensions:
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Visioning: Supporting Health Centers and WPHCA to set-long-term goals and chart possibilities for future states and outcomes.
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Leading: Work in partnership with Health Centers and other stakeholders to align resources and activities to advance strategic priorities.
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Alongside: Partner with Health Center teams to advance priority projects. WPHCA works alongside Health Centers as a partner in goal setting, action planning, implementation, and process improvement. WPHCA works to connect dots between other Health Centers, state and national initiatives, external partners, etc.
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Supporting: Provide training, technical assistance, coaching, facilitation, project management, elbow-to-elbow support, and training.
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Responsive: Adjust activities and services to fit the context and environment of the Health Centers we are working with.