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Fiscal/Operations Resources
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WPHCA Fiscal and Operational Training, Technical Assistance and Resources:
The Wisconsin Primary Health Care Association uses a variety of methods to provide fiscal and operational training and technical assistance to our members. The primary modalities include:

Quarterly Face-to-Face Fiscal and Operations Group (FOG) meetings:  Wisconsin Community Health Center Fiscal and Operations Directors and staff meet quarterly as a Peer Learning Network in a full-day, face-to-face meeting format. In addition to providing a forum to discuss the latest regulatory news from HRSA, BPHC, discuss financial and operational performance improvement data, the group also discusses a range of topics that are of interest to the group and often originate from emerging best practices and challenges experienced by group members. Specific meeting objectives depend on the specific topics, which have included the Medicaid Cost Report, Revenue Cycle Improvement and Optimization, Affordable Care Act-Implications for Health Centers, ICD-10 transition and a variety of compliance topics.

General meeting objectives include:

  • Leverage the collective knowledge of the group to accelerate Health Center work related to improving the quality of Health Center fiscal and operations
  • Strengthen relationships/networks among Health Center staff
  • Gain strategic ideas and tactical skills to use on the job

FOG List serve: One of WPHCA’s longest running Peer Learning Networks, the FOG list serve has over 50 CHC staff actively participating in this active list serve.  Previously hosted by Google Groups and now transitioning to a new membership networking tool, the FOG list serve is an electronic forum for Wisconsin CHC staff to pose questions and responses to their fiscal and operations colleagues across the state.  Questions range from what software accounting system do you use, to sliding fee questions, scheduling and other policy and procedure type questions. 

Fall Learning Session:  Every fall, WPHCA hosts a Fall Learning Session to bring together WPHCA’s clinical (medical, dental, and behavioral health), fiscal and operational administrators (including HR managers), and Quality Improvement champions.  The meeting, which rotates venues across the state, provides an opportunity for Health Center staff to highlight their success, share their promising practices and improvement stories and strategies, and network with their colleagues.

Annual Uniform Data Set (UDS) Training: Annually, WPHCA co-hosts an annual UDS training with the Health Resources and Services Administration (HRSA), Bureau of Primary Health Care, and John Snow, Inc.  The training is usually scheduled in the fall of every year (September-November) and consists of a one-day training that walks through the UDS reporting requirements. Target audience: Federally Qualified Health Center staff that are responsible for submitting the UDS report.

New Staff Orientation: WPHCA staff host an annual New Staff Orientation targeting new CHC staff, leaders, and Board members. Participants who participate in WPHCA’s New Staff Orientation will:

  • Learn what makes Health Centers unique providers, including the history and regulatory framework that underpins your mission
  • Discover state and national resources for you and your staff
  • Develop professional network of experts, allies, and friends

New Staff Orientation is typically scheduled every spring. 

Specialized Trainings to Address Member Needs: As changes in the CHC regulatory environment come up, or member training needs are identified, WPHCA will offer specialized trainings to address member needs.

STAR Initiative: 

  • Program through WPHCA and the Indiana Primary Care Association. Technical assistance, training and additional resources on revenue cycle optimization, access to capital, team decision making and efficiencies available to participating health centers.

Other Fiscal and Operational Resources: