8:00-08:30 Registration / Breakfast
8:30 – 8:45 Introduction and Welcome
Facilitator: Da-Nell Rogers, Project Manager, Safety Net Solutions
Welcome and open of the workshop; expectations, overview of agenda, training ground rules.
8:45-9:45 Laying the Groundwork for FQHC Dental Program Success
Operating a federally qualified health center dental program is challenging and quite different than other medical departments. This session provides dental and administrative leadership with the basic principles to understand in order to set the stage for success. The presenter will go through the top five domains important to the safety net dental programs such as finance, affordability, governance, outcomes and quality. HRSA guidelines relative to dental will be discussed.
9:45- 10:45 Planning for Dental Program Success Part 2– The Mission
Presenter: Dori Bingham, Program Manager, Safety Net Solutions
Safety Net Dental programs are often the only point of access for oral health care in many underserved and underinsured individuals. Therefore, it is crucial to maximize our program capacity without compromising care. In this session you will learn how to set realistic productivity goals based on your dental program’s capacity. Key practice data and calculations will be presented to guide learners through how to measure capacity, set realistic and achievable productivity goals and the data necessary to monitor performance in meeting those goals.
11:00-11:30 Exercise: Creating Capacity and Productivity in Access Goals
Participants will work in teams to define their dental visit capacity based on their dental programs staffing structure, number of dental chairs and hours of operation. Next, the team will be able to develop productivity in access goals based on capacity. Facilitators will provide support and feedback.
11:30-12:15 Planning for Dental Program Success Part 1– The Margin
Presenter: Dori Bingham, Senior Project Manager, Safety Net Solutions
Creating a financially sustainable safety net dental program is possible! This session explains how to create a financial plan that supports the dental program’s mission. The presenter will provide an overview of the financial data reports that are necessary to monitor dental program performance as well as the key financial calculations necessary to make informed decisions about your dental program.
1:00- 1:30 Case Study: Sustainability Plan
Each team will be provided with a case scenario describing a dental program that is in risk of closing after losing funding that was keeping the dental program running. Teams will utilize a pro forma tool in excel and refer to the programs profit and loss statement to determine an approach that will keep the dental program open. Facilitators will provide support and feedback.
1:30- 2:30 Managing Chaos: How Dental Broken Appointments and Emergencies Can Be Managed SUCCESSFULLY
Presenter: Laura Skaret, RDH, Project Manager, Safety Net Solutions
In Managing Chaos in the Dental Program, you will gain a deeper understanding of why broken appointments and emergency patients can be one of the largest barriers to a productive dental practice. We review effective policies and procedures for managing broken appointments and emergency patients and discuss best practices used in safety net dental programs to ensure that no-show and emergency patients do not cause chaos in your dental program.
2:45-3:15 Case Study: Managing Chaos
Each team will be provided with a case scenario describing a dental program with a high broken appointment rate that is negatively impacting access for patients in the community. Teams will practice creating a protocol and policy based on the facts provided in the case scenario(s). Facilitators will provide support and feedback.
3:15-4:00 Scheduling by Design: Creating a Scheduling Template for Success
Presenter: Caroline Darcy, Project Manager, Safety Net Solutions
The session describes what can be done when a practice’s current schedule does not allow for financial viability, and review the process of defining and improving current metrics related to scheduling.
4:00-4:15 Q&A/Small Group Discussion
4:15-4:30 Post Evaluation Survey & Closing/Wrap-Up
Registered participants may substitute another participant at no charge up to the day of the conference. Please inform WPHCA staff (firstname.lastname@example.org) of the substitution as soon as possible to coordinate meals and participant materials. Participants may cancel at no charge up to 7 days before the event begins. No refunds are available for cancellations 6 days or fewer before the event begins.