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Your Oral Health Program: Strategies for Dental Program Success
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Safety Net Solutions - Your Oral Health Program: Strategies for Dental Program Success

When: Tuesday, August 15, 2017
8:00 AM
Where: Jefferson Street Inn
201 Jefferson Street
Wausau, Wisconsin  54403
United States
Contact: Amber Diorio

Online registration is closed.
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8:00-08:30                    Registration / Breakfast

8:30 – 8:45                    Introduction and Welcome

                                       Facilitator: Da-Nell Rogers, Project Manager, Safety Net Solutions

Welcome and open of the workshop; expectations, overview of agenda, training ground rules.


8:45-9:45                       Laying the Groundwork for FQHC Dental Program Success

Operating a federally qualified health center dental program is challenging and quite different than other medical  departments. This session provides dental and administrative leadership with the basic principles to understand in order to set the stage for success.   The presenter will go through the top five domains important to the safety net dental programs such as finance, affordability, governance, outcomes and quality. HRSA guidelines relative to dental will be discussed.


9:45- 10:45                    Planning for Dental Program Success Part 2– The Mission

                                        Presenter: Dori Bingham, Program Manager, Safety Net Solutions

Safety Net Dental programs are often the only point of access for oral health care in many underserved and underinsured individuals. Therefore, it is crucial to maximize our program capacity without compromising care. In this session you will learn how to set realistic productivity goals based on your dental program’s capacity. Key practice data and calculations will be presented to guide learners through how to measure capacity, set realistic and achievable productivity goals and the data necessary to monitor performance in meeting those goals.



10:45-11:00                  BREAK


11:00-11:30                   Exercise: Creating Capacity and Productivity in Access Goals

Participants will work in teams to define their dental visit capacity based on their dental programs staffing structure, number of dental chairs and hours of operation. Next, the team will be able to develop productivity in access goals based on capacity. Facilitators will provide support and feedback.


11:30-12:15                   Planning for Dental Program Success Part 1– The Margin

                                        Presenter: Dori Bingham, Senior Project Manager, Safety Net Solutions

Creating a financially sustainable safety net dental program is possible!  This session explains how to create a financial plan that supports the dental program’s mission.  The presenter will provide an overview of the financial data reports that are necessary to monitor dental program performance as well as the key financial calculations necessary to make informed decisions about your dental program.


12:15-1:00                    LUNCH


1:00- 1:30                      Case Study: Sustainability Plan

Each team will be provided with a case scenario describing a dental program that is in risk of closing after losing funding that was keeping the dental program running.   Teams will utilize a pro forma tool in excel and refer to the programs profit and loss statement to determine an approach that will keep the dental program open. Facilitators will provide support and feedback. 


1:30- 2:30                      Managing Chaos: How Dental Broken Appointments and Emergencies Can Be Managed SUCCESSFULLY

Presenter: Laura Skaret, RDH, Project Manager, Safety Net Solutions

In Managing Chaos in the Dental Program, you will gain a deeper understanding of why broken appointments and emergency patients can be one of the largest barriers to a productive dental practice. We review effective policies and procedures for managing broken appointments and emergency patients and discuss best practices used in safety net dental programs to ensure that no-show and emergency patients do not cause chaos in your dental program.


2:30-2:45                      BREAK


2:45-3:15                       Case Study: Managing Chaos

Each team will be provided with a case scenario describing a dental program with a high broken appointment rate that is negatively impacting access for patients in the community. Teams will practice creating a protocol and policy based on the facts provided in the case scenario(s). Facilitators will provide support and feedback.


3:15-4:00                    Scheduling by Design: Creating a Scheduling Template for Success

                                        Presenter: Caroline Darcy, Project Manager, Safety Net Solutions

The session describes what can be done when a practice’s current schedule does not allow for financial viability, and review the process of defining and improving current metrics related to scheduling.


4:00-4:15                     Q&A/Small Group Discussion


4:15-4:30                     Post Evaluation Survey & Closing/Wrap-Up



Cancellation Policy:
Registered participants may substitute another participant at no charge up to the day of the conference. Please inform WPHCA staff ( of the substitution as soon as possible to coordinate meals and participant materials. Participants may cancel at no charge up to 7 days before the event begins. No refunds are available for cancellations 6 days or fewer before the event begins.