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Front Office Academy: Session 7, Face-to-Face Meeting
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This is the final session of the 2019 Front Office Academy, and will be an in person meeting in Madison, WI.

When: Thursday, July 18, 2019
8:30 am - 2:00 pm
Where: LaQuinta Inns & Suites
5217 E Terrace Dr
Madison, Wisconsin  51718
United States
Contact: Kysa Stocking

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Front Office Academy: Session #7

July 18, 2019

8:30 am - 2:00 pm

LaQuinta Inns & Suites

5217 E. Terrace Drive, Madison, WI 53718


Hotel: LaQuinta - Room rate $85. Mention our promo code WPHCA1. Call 608-245-0123 to make your reservations.


Meeting Objectives:

  • Front office / front desk staff feel like a valued part of the CHC team
  • Empower staff to share process improvement suggestions and feedback with one another and leadership
  • Provide skills and resources to enhance customer service


Session 7: Agenda (July 18, 2019 -coincides with board meeting)

8:30 am - 9:00 am          Welcome and introductions


9:00 am - 11:00 am        Role Playing Scenarios


11:00 am - 12:00 pm      Customer Service & Crucial Conversations


12:00 pm - 12:30 pm      Lunch


12:30 pm - 1:30 pm        Mentor for a Moment


1:30 pm - 2:00 pm          Group Debrief & Wrap-up


Cancellation Policy:

Registered participants may substitute another participant at no charge up to the day of the conference. Please inform WPHCA staff Lindsey Hess ( of the substitution as soon as possible to coordinate meals and participant materials. Participants may cancel at no charge up to 7 days before the event begins. No refunds are available for cancellations 6 days or fewer before the event begins.