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Front Office Academy
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This 7 session, multi-format training is designed to provide front office/front desk staff with the tools and resources to deliver excellent customer service.

 Export to Your Calendar 1/23/2019 to 7/18/2019
When: 1/23/2019 - 7/18/2019
Where: United States
Contact: Kysa Stocking
608-277-7477


Online registration is available until: 12/1/2018
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Front Office Academy

7 Session Series

*REGISTRATION FEE REQUIRED*

Registration 

  • Early Bird Discount: September 1 - November 1 - $350/attendee 
  • Regular Registration Fee: November 1 - December 1 - $400/attendee
  • Deadline to Register: December 1, 2018 

Registration Includes:

  • Registration fees for all 7 sessions
  • 2 meals and a reception for Session 1
  • 1 meal for session 7

Registration Does Not Include: 

  • Hotel
  • Mileage 

Theme

  • Exceeding Expectations: How to provide high quality customer service while caring for yourself

Meeting Objectives:

  • Front office / front desk staff feel like a valued part of the CHC team
  • Empower staff to share process improvement suggestions and feedback with one another and leadership
  • Provide skills and resources to enhance customer services

 Target Audience 

  • All front office and front desk staff

 

Session Agendas

 (Please note the agenda's are subject to change) 

 

Session 1: Face-to-Face, Hotel Marshfield, Marshfield, WI

  • January 23-24, 2019
    • Introduction to Course
    • Motivational Interviewing
    • Customer Service
    • Conflict Resolution

 

Session 2: Webinar, 12:00 - 2:00 pm

  • February 27, 2019
  • History of the Health Center Movement
    • What makes Health Center's unique providers 

 

Session 3: Webinar, 12:00 - 2:00 pm

  • March 27, 2019
  • Insurance Basics
    • Basics between Medicare, Medicaid, and commercial insurance
    • What sets FQHCs apart from private practice when it comes to insurance
    • Common scripts: asking for payment
    • The Revenue Cycle

 

Session 4: Webinar, 12:00 - 2:00 pm

  • April 24, 2019
  • Mindfulness in the Workplace
    • Tools for self care 

 

Session 5: Webinar, 12:00 - 2:00 pm

  • May 29, 2019
  • Turning Your Ideas into Action!
    •  When you have a process improvement or idea to solve a problem, where do you take it? Who do you talk to? How do you go about turning your idea into action? 

 

Session 6: Webinar, 12:00 - 2:00 pm

  • June 26, 2019
  • Trauma Informed Care
    • Details TBD 

 

Session 7: Face-to-Face, Location TBD, Madison, WI

  • July 18, 2019
  • Course Conclusion
    • Customer Service
    • Crucial Conversations 


For more questions or information about the Academy please reach out to Kysa Stocking (kstocking@wphca.org) 608-277-7477. 



Cancellation Policy:

Registered participants may substitute another participant at no charge up to the day of the conference. Please inform WPHCA staff (lhess@wphca.org) of the substitution as soon as possible to coordinate meals and participant materials. Participants may cancel at no charge up to 7 days before the event begins. No refunds are available for cancellations 6 days or fewer before the event begins.