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Individualized Assistance
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Individualized Technical Assistance

The mission of the Wisconsin Primary Health Care Association (WPHCA) is to advance the efforts of Wisconsin Community Health Centers in improving health through the work of Community Health Centers and their partners. As part of this mission, WPHCA has developed a training and technical assistance (T/TA) program to support Community Health Centers in their work.

 

WPHCA’s T/TA offerings leverage staff expertise, partnerships and diverse funding sources to offer services on a wide array of topics. As our team continues to grow and develop new skills, the variety of assistance available to Health Centers will continue to expand.

 

Below is a list of many of the services that WPHCA is able to provide to individual Health Centers through onsite or remote coaching and training. In many cases, Health Center members can receive these services by participating in a grant program for no additional cost. All services may also be provided through customized, independent scopes of work or WPHCA can provide referrals to external consulting services.


Please contact a WPHCA staff member if you are interested in receiving individualized technical assistance! If your organization has a need not listed here, WPHCA will assist with finding a solution or resource that will work for you.


 Kudos from Health Center Staff


“One-on-one assistance from WPHCA has been really nice.”

 

“WPHCA is doing a good job keeping health centers up to date with UDS.”

 

“Great customer service.”

 

“WPHCA is sort of like our extended family.”

 

 

 
Health Center Program Requirements
  •  Assist with Health Center compliance questions
  • Facilitate collaborations and planning with community partners related to CHC expansion
  • On-site CHC Movement to a Model training on Health Center history & program requirements
  • Assist in gathering community needs assessment data
  • Assist with health professional shortage area designations (HPSAs)
  • Mapping Health Center’s service area to support HRSA grant applications
  • Facilitate emergency preparedness exercises and flex funding from the Wisconsin Hospital Emergency Preparedness Program (WHEPP)
  • Assist with emergency operations plans (EOP) development
  • Assist with HIPAA Security Risk Assessments and compliance
  • Operational site visit support
  • Job posting of available positions
  • New staff orientation to WPHCA
 Governance
  •  Governing Board and Advisory Board development, education, and training
  • Strategic planning with staff and boards
  • Partnership development and support among (or within) local, state, and national entities
 
Performance Improvement, Efficiencies and Optimization
  •  Assistance with developing an internal quality improvement program or strategy
  • Facilitation of initial and/or ongoing improvement efforts
  • On-site work flow observation, mapping and recommendations for process improvement
  • Assist with identifying improvement goals and work plan development
  • Train on performance improvement tools like PDSA, forms of waste, observation, root cause analysis, and process mapping
  • Project management assistance
  • Introduction to Lean quality improvement methods
  • Train and/or discuss leadership’s role in driving change
  • Support teams through training or technical assistance on teamwork, communication, conflict and engagement strategies
  • Assistance with involving teams in strategic planning
  • Volunteer and AmeriCorps program development 

Clinical


Also see the

Performance

Improvement menu

  •  Support planning and implementation of clinical programs and initiatives
  • Technical assistance with using data to improve quality measures, Healthy People 2020 goals, and monitoring key performance indicators
  • Technical assistance with sustaining and spreading the Patient Centered Medical Home model and maintaining recognition
  • Support for referral planning and management
  • Technical assistance with population health management
  • Support for assimilation and integration of behavioral, dental, and medical practices/services
  • Provide recommendations on consulting services: PCMH, provider placement, SBIRT, motivational Interviewing and integrated care.
 

Fiscal


Also see the

Performance

Improvement menu

 

  •  Review and observe revenue cycle processes
  • Support training and facilitation of revenue cycle education activities
  • Research specific revenue cycle issues
  • Support revenue cycle benchmark development
  • Provide recommendations on consulting services or resources on capital expansion and community development financial institutions

Using Data for

Performance

Improvement

 

Also see the

Performance

Improvement menu

 

  •  Analyze clinic and provider data for benchmarking and  improvement opportunities, and aiding data-driven decision making through EHR, UDS, Meaningful Use, Core Metrics and Wisconsin’s all payer claims database data
  • Analyze the cost of the clinic’s patients to the whole healthcare system using Wisconsin’s all payer claims database
  • Analyze the cost and quality of specialty providers used by Health Centers with Wisconsin’s all payer claims database
  • Support workflow alignment to integrate and automate data collection for multiple reporting purposes, including UDS, MU, PCMH and core metrics
  • Work with EHR vendors and assist with implementing best practice workflows, configuration and optimization
  • Training on basic data concepts for staff members
  • Assistance with configuring reporting within EHRs or third party solutions for metric collection, performance improvement, or strategic planning
  • Create dashboards for measuring and communicating performance improvements
  • Incorporating data and reports into management, leadership, or clinical huddles and meetings
 

Technology

 

Also see the

Performance

Improvement menu

 

  •  Assistance with administering requests for proposal (RFP) and vendor selection
  • Assistance with incorporating information technology into strategic planning
  • Provide project planning, assistance and onsite support for with EHR implementation, EHR upgrades, EHR optimization, and other HIT regulatory requirements
  • Support of workflow mapping and data validation
  • Basic technology assistance, including Excel, Word, EHR use, Access
  • Assist with developing strategies for integrating disparate data systems and interoperability
  • Patient portal optimization
  • Health Information Exchange (HIE) implementation and project assistance 
  • Assist with Meaningful Use: training, audit preparation, attestation, HIE solutions, workflow and system updates and changes
  • Connect with EHR vendors and peers to identify best practice workflows and configuration
 Advocacy
  • Health policy analysis and development
  • Education and awareness building among decision makers
  • Grassroots advocacy materials, training and support
  • Customized advocacy plan
 
 Outreach and Enrollment
  • Communicate policy changes and workflow implications
  • Assist with questions about application and enrollment in insurance
  • Support enrollment database to track the Affordable Care Act patient insurance coverage 


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