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Peer Learning Networks
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WPHCA Peer Learning Networks

Peer Learning Networks are formal or informal groups that convene for the purpose of:

  • Leveraging the collective knowledge of the group to accelerate Health Center work related to quality improvement
  • Strengthening the relationships/networks among Health Center staff with similar job functions
  • Gaining strategic ideas and tactical skills to use on the job

Face-to-Face Peer Learning Network meetings will require a registration fee, usually around $25.


A listing of Peer Learning Networks is listed below:

Advocacy Leaders Peer Learning Network

This peer learning network serves as a forum to share updates on the policy environment, advocacy best practices, and activities to further elevate Health Centers with elected officials and their staff. Meetings are scheduled monthly via conference call and quarterly face to face. The focus will be on advancing the WPHCA Advocacy Plan and each Health Center is encouraged to designate an Advocacy Leader to participate in the monthly calls.

Participants will:

  • Learn best practices in building relationships with Legislators and staff
  • Increase their knowledge of policy issues affecting Health Centers
  • Strengthen relationships/networks among their Health Center peers
  • Develop and implement advocacy skills and WPHCA Advocacy plan at their Health Center 

For more information contact Sashi Gregory, 608-443-2943 

 

Back Office Billing Peer Learning Network (BOB)

The goal of this peer learning network is to provide a venue in which participants can share and learn best practices in back-end billing, coding and accounts receivable processes, in order to both improve their individual work performance as well as improve their Health Center’s revenue cycle in key performance metrics. Participants are billers, coders and other revenue cycle staff that are often working behind the scenes to make the Health Center run. Each meeting is planned based hot topics of interest to CHC staff including lots of discussions focused on sharing best practices and collective problem solving. BOB meets face-to-face twice a year and holds monthly calls.

 

For more information contact: Kay Brewer, 608-443-2940 or Amber Diorio, 608-443-2950

 

Behavioral Health Peer Learning Network

This peer learning network is comprised of behavioral health leadership and other key behavioral health contacts in Health Centers.


WPHCA will host monthly peer learning network meetings by phone and web conference and biannual face-to-face meetings. The purpose of the monthly calls is to review workflows, strategies, and best practices to advance behavioral health efforts and behavioral health integration at Health Centers. WPHCA staff will facilitate a collaborative model that drives sharing of best practices and lessons learned, and promotes a culture of excellence. The group will engage in deep discussions about all areas of behavioral health in a primary care setting, which are aimed to lead realistic and timely results for better outcomes.

 

The face-to-face meetings will build on the monthly meeting topics and additional key quality initiatives through presentations, discussions, and poster demonstrations. These meetings will occur in the summer, 2017 (exact date to be determined) and at the Fall Learning Session on September 13-14, 2017. 

 

For more information contact: Sarah Wright, 608-443-2949

 

CEO Peer Learning Network

The CEO group meets in April and October on the night before WPHCA Board meetings.

 

Participants will:

  • Leverage the collective knowledge of the group to address common problems faced by CEOs in supporting a Board, managing staff, and representing the organization externally.
  • Strengthen relationships/networks among Health Center CEOs
  • Share tactical skills and approaches to use on the job.

For more information contact: Stephanie Harrison, 608-443-2951

 

CHC Board Member Peer Learning Network

WPHCA will be hosting an array of CHC Board Member face-to-face training and networking opportunities. The cost of events will vary, ranging between $15 - $25 per person.

 

Participants will:         

  • Network with other CHC Board members and share best practices related to Board governance, roles and responsibilities, and challenging scenarios
  • Develop strategies to continually improve Board functioning
  • Discuss topical concerns raised by participant

For more information contact: Stephanie Harrison, 608-443-2951

 

Emergency Preparedness Peer Learning Network

The Emergency Preparedness PLN is comprised of a variety of staff at CHCs. The group focuses on emergency planning, response and recovery. Substantial focus is on CHC integration with Wisconsin’s seven regional health care coalitions and information sharing from the Wisconsin Healthcare Emergency Preparedness Program. 2017 will feature continued focus on the new Emergency Preparedness Final Rule from CMS. The EP PLN also has a subgroup of trainers certified in the methods of Nonviolent Crisis Intervention through Crisis Prevention Institute.  

 

For more information contact: Shannon Drake-Buhr, 608-443-2955

 

Epic Users Group

WPHCA is continuing to hold bi-monthly meetings for Epic users to come together, discuss problems and solutions, share tips and tricks, and learn best practices from each other.  Epic Users and support staff will have a forum to share workflows, discuss technical issues, and other EHR-specific topics with a group of peers and fellow system users.

 

For more information contact: Molly Murray, 608-443-2960

 

Finance and Operations Group (FOG) 

This group meets quarterly to discuss finance and operational improvements and provides CHC staff opportunities to connect with peers, share best practices, engage in collaborative problem solving and become informed of local, state, and federal issues and trends that impact Health Center financial and operational health.

 

For more information contact: Lynsey Ray, 608-443-2947

 

Fund Development/Grant Writing Peer Learning Network

This network is targeted at Wisconsin CHC staff involved in grant writing and fund development activities within Health Centers. And while the group is new, this Network is promising to be composed of innovators, movers, and shakers from across Wisconsin's 17 Community Health Centers. 

  

For more information contact: Lynsey Ray, 608-443-2947

 

Human Resources Peer Learning Network

The human resources network is comprised of human resources directors, generalists, and assistants from Community Health Centers across Wisconsin. Currently, the group consists of 17 members who speak with one another on a quarterly basis about topics including: Employee onboarding, staff satisfaction, credentialing & privileging, salary & benefits, recruitment and retention, employment law, and performance management.

 

For more information contact:  Kysa Stocking, 608-443-2956 

 

Operations Peer Learning Network (New in 2017)

WPHCA will be launching a brand new peer learning network in 2017! This network will focus on the operations of Community Health Centers. The goal will be to connect CHC operations staff with their peers for collective problem solving and sharing of best practices. Participants will include operations directors, chief operating officers, clinical managers and other staff that help with the smooth operation of the Health Center. Topics of discussion and training will be driven by the needs of the participants. The network will meet face-to-face at least twice a year.

 

For more information contact: Kay Brewer, 608-443-2940

 

Outreach and Enrollment Peer Learning Network

Providing consumer enrollment assistance to BadgerCare and the Marketplace is a key function for Health Centers. CHC enrollment staff working in health centers need to stay informed of the policy and regulatory environment as it relates to their work. This forum provides an opportunity for enrollment staff to hear updates from WPHCA, engage in discussion and joint problem solving with their peers, develop and share best practices and identify future areas for technical assistance. The group currently meets via phone on a quarterly basis.

 

For more information contact: Lisa Olson, 608-443-2946

 

Quality Outcomes Group

This group is open to Health Center staff involved in advancing care delivery for quality improvement outcomes, potentially including clinical, quality, and health IT team members and managers.


WPHCA will host monthly peer learning network meetings by phone and web conference and biannual face-to-face meetings. During monthly calls is to review current performance for key quality measures and the workflows, strategies, and best practices to improve those performances.

WPHCA staff will facilitate a collaborative model that drives sharing of best practices and lessons learned, and promotes a culture of excellence. The group will engage in deep discussions about data in all areas of care, which are aimed to lead realistic and timely results for better outcomes.

 

The face-to-face meetings will build on the monthly meeting topics and additional key quality initiatives through presentations, discussions, and poster demonstrations. These meetings will occur on April 27, 2017 and at the Fall Learning Session on September 13-14, 2017. 

 

For more information contact: Sarah Wright, 608-443-2949

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